Support Engineer

Job Summary

A company is looking for a Support Engineer to troubleshoot and resolve technical issues for customers.

Key Responsibilities

• Identify and provide feedback to improve processes and tools, and participate in case discussions for rapid customer solutions
• Assist in implementing readiness programs, develop content, and mentor new Technical Support Engineers
• Resolve customer issues through collaboration and research, ensuring effective communication throughout the resolution process

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of technical support experience OR 3+ years of relevant experience
• 3+ years of administration/configuration experience with Windows and Linux operating systems
• Business-level fluency in Japanese and English, capable of leading technical calls and writing case summaries
• Demonstrated technical competence with Microsoft BackOffice Technologies and familiarity with Microsoft products in an Enterprise environment
• Ability to effectively communicate with customer managers and executives on technical and business issues