Support Engineer

Job Summary

A company is looking for a Support Engineer to manage technical and functional customer support experiences.

Key Responsibilities

• Serve as the first point of contact for customers, understanding their needs and requests through various channels
• Troubleshoot and resolve complex technical issues while providing tailored solutions
• Develop and maintain a deep understanding of the platform, documenting processes and contributing to tools for enhanced support

Required Qualifications

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
• Strong understanding of web technologies, APIs, and cloud infrastructure
• Proficiency with SQL and understanding of REST APIs
• Experience supporting B2B SaaS products, preferably in fintech or compliance environments
• Ability to work independently in high-pressure situations