Support Engineer

Job Summary

A company is looking for a Support Engineer to deliver application support and maintenance for customer environments.

Key Responsibilities

• Provide hands-on support for web technologies and network protocols, troubleshooting web application frontends, APIs, and backends
• Write Linux/Unix commands and shell scripts for automation, log analysis, and system monitoring
• Utilize AI technologies to enhance productivity and improve customer self-service experiences

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Electronics, or a related field
• 2-3 years of experience in a similar role
• Must be a US Citizen/Resident or meet other FedRAMP requirements
• Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud
• Knowledge of support processes, including Incident Management and ticketing systems