Support Engineer

Job Summary

A company is looking for a Support Engineer 1 to provide technical support to customers and business partners.

Key Responsibilities

• Develop knowledge of products and troubleshoot various issues
• Provide exceptional customer support and respond to requests for assistance
• Document customer interactions and escalate complex issues as needed

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Ability to comply with background checks and drug screenings
• Must adhere to company vaccination policy
• Experience with laboratory information systems (preferred)
• Ability to follow company policies and procedures