Support Engineer

Job Summary

A company is looking for a Support Engineer in the DX team.

Key Responsibilities

• Serve as the first line of support for customers using DX's Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly
• Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
• Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product

Qualifications

• 0-2+ years of customer-facing technical support or solutions engineering experience
• Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc
• Understanding of APIs and how systems connect via webhooks or tokens
• Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
• Familiarity with authentication concepts (OAuth, SAML, token-based auth)