Support Engineer 3

Job Summary

As a remote contract Support Engineer 3, the successful candidate will manage high-volume escalations for commercial customers, collaborate with internal teams to drive resolutions, and enhance the customer experience through proactive communication and issue identification.

Key responsibilities

• Drive escalation resolution for commercial customers and partners
• Collaborate with peers and stakeholders to achieve problem resolution
• Proactively communicate case status and next steps to all stakeholders

Required qualifications

• 5-7 years of customer engagement experience in industry services or a related corporate business
• 3+ years of experience with enterprise products such as Microsoft 365, Cloud Services, Windows, or Azure
• 5-7 years of experience managing ticketing systems or providing support
• Demonstrated experience in escalation management and strong stakeholder coordination skills
• Fluency in English is required