Support Engineer

Job Summary

A company is looking for a Support Engineer to join their Global Customer Support team.

Key Responsibilities

• Troubleshoot and resolve technical issues for customers across diverse environments
• Collaborate with Engineering to resolve complex problems and contribute to product improvement
• Act as a customer advocate to ensure timely and accurate issue resolution

Required Qualifications

• 3-5 years of experience in technical support, systems engineering, or related roles
• Deep proficiency with Linux; certification is a strong plus
• Solid understanding of distributed systems and high-availability environments
• Hands-on experience with NoSQL or similar database platforms
• Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent practical experience