Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, May 07, 2026

This job expires in: 25 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Support Engineer to provide technical support to customers through a live chat system.

Key Responsibilities

Take ownership of customer-reported issues and ensure resolution
Research and troubleshoot to identify solutions for customer problems
Provide accurate feedback and escalate unresolved issues to internal teams

Required Qualifications

Fluency in English with excellent written communication skills
Experience in online customer service
Technical knowledge of Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching
Understanding of WordPress and its common topics
Familiarity with command line environments and file management

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