Support Engineer

Job Summary

To support a growing customer base, the full-time remote Support Engineer will monitor platform operations, troubleshoot escalated technical issues, and collaborate with engineering teams to enhance system reliability and customer success.

Key responsibilities

• Monitor the health and performance of customer accounts and integrations, proactively identifying and resolving issues
• Serve as the primary escalation point for complex technical support issues and perform root cause analysis
• Collaborate with Product and Engineering teams to prioritize and document software defects and improve operational processes

Required qualifications

• 5+ years of experience in Support Engineering, Technical Support, or related technical roles
• Strong troubleshooting and root cause analysis skills
• Proficiency in SQL for investigating customer and operational issues
• Experience with SaaS applications, APIs, and third-party platforms
• Ability to communicate technical findings to both technical and non-technical audiences