Support Engineer

Job Summary

Providing frontline technical and operational support, the full-time Support Engineer will assist suppliers onboarding onto the Client's CRM platform remotely, resolving access issues, guiding users through workflows, and delivering best-practice training.

Key responsibilities

• Answer inbound calls and emails from customers, responding in a timely and professional manner
• Troubleshoot technical issues and provide solutions while maintaining a positive attitude
• Educate customers on important features and processes, ensuring they effectively leverage the platform

Required qualifications

• 1-2 years of experience in customer service or a related field
• Proficient in Microsoft Office and basic computer skills
• Knowledge of basic technical terminology preferred
• Ability to work independently and as part of a team
• Strong problem-solving and critical-thinking skills