Support Engineer

Job Summary

To support a growing customer base, the full-time Support Engineer will work remotely to address technical needs, communicate with customers, and collaborate with cross-functional teams to resolve issues and enhance product offerings.

Key responsibilities

• Communicate with customers via Zendesk, JIRA, or scheduled calls to identify and address technical issues
• Serve as a technical point of contact for Customer Success, translating customer feedback into actionable engineering tasks
• Work cross-functionally to triage and mitigate issues, including site event incidents, while creatively problem-solving to develop reusable solutions

Required qualifications

• Strong understanding of HTML/CSS and SQL; familiarity with programming or scripting languages such as JavaScript, Liquid, or TypeScript preferred
• Experience in MarTech/AdTech or a technical service environment
• BS/BA Degree or equivalent
• Exceptional organizational and time-management skills in a fast-paced environment
• Ability to communicate technical concepts to non-technical individuals effectively