Support Engineer

Job Summary

To support large global enterprise customers, the remote Support Engineer will investigate and resolve technical issues, analyze logs, and communicate effectively with customers while utilizing AI tools to enhance the support process.

Key responsibilities

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution
• Analyze logs and system behavior to identify root causes before escalating to Engineering
• Document issues, solutions, and recurring patterns to build institutional knowledge and contribute to internal knowledge bases

Required qualifications

• 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar technical role
• Strong troubleshooting instincts and ability to investigate complex technical issues independently
• Good understanding of web applications, APIs, integrations, logs, and basic system behavior
• Hands-on experience with AI tools (e.g., ChatGPT, Claude, Copilot) for technical work
• Customer-first mindset with strong ownership and follow-through