Support Engineer

Job Summary

Driving engineering solutions, the full-time Trading Platform Support Engineer will tackle complex trader-impacting issues by reproducing them, diagnosing code, and implementing permanent fixes while working remotely.

Key Responsibilities

• Manage escalations from reproduction through resolution, collaborating with engineers to implement fixes
• Lead investigations into distributed systems issues, responding to production incidents and conducting post-incident reviews
• Develop and maintain internal tooling and observability features to streamline investigations and reduce manual tasks

Required Qualifications

• 3 to 5+ years of professional software engineering experience with end-to-end feature ownership
• Proficiency in C#/.NET for back-end development and working knowledge of React (TypeScript preferred) for front-end work
• Strong debugging skills in distributed systems and foundational SQL knowledge for operational data investigations
• Hands-on experience with observability tools (e.g., Datadog, Elasticsearch) and API log triaging
• Excellent written communication skills for documenting investigations for non-engineering stakeholders