Support Engineer

Job Summary

Working a weekend support schedule, the full-time Support Engineer will provide technical assistance to enterprise customers, focusing on complex database issues, SQL query behavior, and collaborating with cross-functional teams to enhance support processes.

Key responsibilities

• Provide email and live technical support for complex technical issues and critical outages
• Identify product issues, perform QA, and submit bug reports or feature requests
• Collaborate with software developers and technical teams to ensure timely updates on customer issues

Required qualifications

• 4+ years of advanced customer-facing technical support experience
• Experience with MySQL or MySQL-like databases and SQL query optimization
• Solid sysadmin/QA/testing skills, including hands-on experience with Linux
• Proficiency in a scripting or coding language such as Python, Bash, or Go
• Familiarity with distributed systems and cloud services like AWS or GCP