Support Engineer

Job Summary

Working remotely in a full-time capacity, the Support Engineer will resolve customer technical issues related to coding-focused and data integration products while providing world-class support through various communication channels.

Key responsibilities

• Provide technical support via phone, email, and remote desktop sessions, ensuring accurate documentation and adherence to SLA requirements
• Troubleshoot and resolve issues related to Code-1, VeriMove, and Finalist, including job logic and configuration problems
• Collaborate with Engineering and Product Management on escalations and maintain internal and customer-facing knowledge base documentation

Required qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience
• 3-6+ years of experience in technical customer support or a related technical role
• Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products
• Familiarity with Spectrum UAM or Spectrum-based data integration solutions
• Exposure to SaaS platforms and API-based integrations