Support Engineer

Job Summary

To support a growing service delivery team, the full-time remote Support Engineer will masterfully troubleshoot client technology, manage communications, and contribute to a collaborative knowledge base while ensuring exceptional client experiences.

Key responsibilities

• Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
• Own client communication to build rapport and manage expectations for positive outcomes
• Manage ticket queues effectively, prioritizing tasks and handling escalations with confidence

Required qualifications

• Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
• Demonstrated knowledge of advanced networking principles and troubleshooting of firewalls and switches
• A passion for customer service with a proven ability to build trust
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps