Support Engineer

Job Summary

Obsessed with problem-solving and delivering exceptional client experiences, the full-time remote Support Engineer will masterfully troubleshoot technology issues, own client communication, and manage ticket queues while contributing to a knowledge base and collaborating with the team.

Key responsibilities

• Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
• Own client communication, building rapport and ensuring positive outcomes in every interaction
• Manage ticket queues effectively, prioritizing tasks and handling warm transfer escalations confidently

Required qualifications

• Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
• Demonstrated knowledge of advanced networking principles and troubleshooting firewalls, switches, and Wi-Fi
• A passion for excellent customer service and a proven ability to build trust
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps