Support Engineer

Job Summary

To support large global enterprise customers using AI-powered solutions, the remote Support Engineer will investigate and resolve technical issues, analyze system behavior, and communicate effectively with customers while collaborating with Product and Engineering teams.

Key responsibilities

• Investigate and resolve technical issues reported by enterprise customers, managing the process from triage to resolution
• Analyze logs and system behavior to identify root causes of issues before escalating to Engineering
• Document issues and solutions to build institutional knowledge and contribute to internal knowledge bases

Required qualifications

• 2+ years of experience in technical support, support engineering, QA, or a similar technical role
• Strong troubleshooting skills with the ability to independently investigate complex technical issues
• Good understanding of web applications, APIs, integrations, and system behavior
• Hands-on experience with AI tools such as ChatGPT or similar
• Excellent written and spoken English with a customer-first mindset