Support Engineer

Job Summary

Providing technical support and advanced troubleshooting, the full-time remote Support Engineer will maintain positive customer relations through various service channels while becoming a product expert and addressing complex issues.

Key responsibilities

• Provide technical support and advanced-level troubleshooting to customers
• Triage complex customer service issues received through various channels
• Identify trends in support requests to help create long-term solutions

Required qualifications

• Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role
• Ability to navigate comfortably in Linux and Windows shells
• Extensive knowledge of PostgreSQL
• Knowledge of cloud computing platforms (Azure, AWS, etc)
• Understanding of B2B SaaS products, IT security, and data platforms