Support Engineer

Job Summary

To support high-risk case management and escalation prevention, the full-time Support Engineer will engage with case owners and product groups, evaluate support cases, and enhance risk evaluation tools while working remotely from Redmond, WA.

Key responsibilities

• Review support cases identified by risk evaluation engines to determine engagement needs
• Engage with case owners and product groups to ensure support is on track
• Develop and enhance risk evaluation tools through AI prompts and historical data analysis

Required qualifications

• Associate's degree in a computer-related field or equivalent training
• 7-10 years of experience in technical support, particularly in Microsoft environments
• Knowledge of support tools such as configuration management and operating systems