Support Engineer

Job Summary

To support a growing customer base, the full-time Support Engineer will engage directly with customers and the Customer Success team to address technical needs, utilizing tools like Zendesk and JIRA while collaborating with cross-functional teams to resolve issues and enhance product offerings.

Key responsibilities

• Communicate with customers to identify and address technical issues effectively
• Serve as a technical support resource for Customer Success, translating customer feedback into actionable engineering tasks
• Work cross-functionally to triage issues and develop strategic solutions, including bug identification and escalation

Required qualifications

• Strong understanding of HTML/CSS and SQL; familiarity with a programming or scripting language preferred
• Experience in MarTech/AdTech or a technical service environment
• BS/BA Degree or equivalent
• Exceptional organizational and time-management skills in a fast-paced environment
• Ability to communicate technical concepts to non-technical audiences effectively