Support Engineer
Job Summary
Working remotely on a full-time basis, the Support Engineer will resolve customer technical issues related to coding-focused and data integration products, ensuring successful product usage while providing world-class support through various communication channels.
Key responsibilities
- Provide technical support via phone, email, and remote desktop sessions while documenting work and meeting SLA requirements
- Diagnose and resolve issues related to data transformation, validation, and integration across platforms
- Collaborate with Engineering and Product Management on escalations and create knowledge base documentation
Required qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience
- 3 - 6+ years of experience in technical customer support or a related technical role
- Experience supporting Code-1, VeriMove, Finalist, or similar data processing products
- Familiarity with Spectrum UAM or Spectrum-based data integration solutions
- Knowledge of z/OS/JCL and the IBMi platform is beneficial
Complete Job Description
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