Support Engineer
Job Summary
Working remotely in a full-time capacity, the Support Engineer will engage with customers to ensure successful integration of PropelAuth, respond to support requests, and contribute to documentation and minor feature development.
Key responsibilities:
- Monitor support channels and respond to customer requests promptly
- Fix minor bugs or build minor features, escalating issues as necessary
- Maintain API documentation and create tutorials to assist customers
Required qualifications:
- 3+ years of engineering experience
- Experience working directly with customers
- Experience working independently on small teams
- User empathy and ability to move quickly, but carefully
- Experience with authentication or security is appreciated but not required
Complete Job Description
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