Support Engineer
Job Summary
To support a growing software product line, the remote Support Engineer will provide Tier 2/3 technical support, troubleshoot issues across various operating systems and cloud platforms, and develop clear documentation for customers and internal teams.
Key responsibilities
- Provide Tier 2/3 technical support for customers and internal teams
- Troubleshoot issues across operating systems, cloud platforms, and application stacks
- Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
Required qualifications
- 3-7+ years of experience in technical support, systems engineering, or similar roles
- Strong troubleshooting skills across multi-platform and cloud environments
- Solid understanding of networking fundamentals and system logs
- Experience writing technical documentation and troubleshooting guides
- Familiarity with cloud platforms such as AWS, Azure, and GCP
Complete Job Description
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