Support Engineer
Job Summary
To assist in managing recovery efforts for production processes, the full-time remote Support Engineer will communicate with clients and management, troubleshoot application support issues, and document processes while collaborating with technical teams.
Key responsibilities
- Communicate directly with clients and management regarding production events, escalating issues as necessary and producing after-outage documentation
- Act as a liaison between technical and operational teams, troubleshooting application support and file processing issues for new client activations
- Monitor the support ticket queue, independently troubleshoot various technical issues, and collaborate with engineering or support groups as needed
Required qualifications
- Bachelor's degree in computer science, information technology, or a related technical field, or equivalent training and certification
- 3-5+ years of experience developing/supporting enterprise-level applications in multi-node Windows or Linux Server environments
- Deep knowledge of application architectures, workflows, and monitoring tools
- Strong experience with SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
- Ability to work in a cross-functional global team environment and troubleshoot application issues effectively
Complete Job Description
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