Support Engineer
Job Summary
Providing first-level technical support for Care Management applications, the full-time Support Engineer will troubleshoot application-related issues, assist users with basic troubleshooting, and manage support tickets in ServiceNow while working in Texas.
Key responsibilities
- Troubleshoot and resolve application-related issues, including user access and functionality problems
- Log, track, and manage support tickets in ServiceNow, ensuring resolution within defined SLA timeframes
- Create and maintain user guides and knowledge base articles for application features and best practices
Required qualifications
- Experience supporting business applications in a corporate setting
- Hands-on experience with ticketing and incident management systems, specifically ServiceNow and Jira
- Proficiency with documentation and knowledge management tools, such as Confluence
- Basic troubleshooting capabilities for common technical issues affecting application access
- Experience supporting healthcare or care management software systems (preferred)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,528 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
