Support Engineer
Job Summary
To support large global enterprise customers, the remote Support Engineer will investigate and resolve technical issues, analyze logs, and communicate effectively with customers while utilizing AI tools to enhance problem-solving efficiency.
Key responsibilities
- Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution
- Analyze logs and system behavior to identify root causes before escalating to Engineering
- Document issues, solutions, and recurring patterns to build institutional knowledge across customer solutions
Required qualifications
- 4+ years of experience in technical support, support engineering, QA, or a similar hands-on technical role
- Strong troubleshooting instincts with the ability to investigate complex technical issues independently
- Good understanding of web applications, APIs, integrations, and basic system behavior
- Hands-on experience with AI tools such as ChatGPT, Claude, or Copilot
- Customer-first mindset with strong ownership and follow-through
Complete Job Description
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