Support Engineer
Job Summary
To support a growing client base, the full-time remote Support Engineer will troubleshoot Microsoft technologies, manage client communications, and contribute to a knowledge base while ensuring exceptional service delivery.
Key responsibilities
- Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
- Own client communication, building rapport and managing expectations for positive outcomes
- Manage ticket queues effectively, prioritizing tasks and handling escalations with confidence
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
- A passion for excellent customer service and a proven ability to build trust
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
Complete Job Description
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