Support Engineer
Job Summary
To support a growing platform, the full-time Support Engineer will investigate and resolve technical issues, collaborate across departments, and enhance internal workflows while working remotely.
Key responsibilities
- Diagnose and resolve technical issues by analyzing codebases, databases, and system logs
- Collaborate with various departments to ensure efficient workflows and identify improvement areas
- Own bug resolution by fixing issues directly or coordinating with engineering teams
Required qualifications
- Bachelor's degree in computer science or equivalent work experience
- 1+ year of experience in software engineering, technical support, QA, or similar roles
- Proven experience in debugging and troubleshooting complex technical issues
- Familiarity with tech stack (Python/React/Typescript/SQL) or a strong willingness to learn
- Strong customer-service mindset with a genuine desire to help others succeed
Complete Job Description
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