Support Engineer I

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Feb 13, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Support Engineer I.

Key Responsibilities:
  • Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries
  • Work with customers' technical teams to troubleshoot and resolve issues and provide integration guidance
  • Become a platform expert to make best-practice recommendations to customers and coach the team to help streamline customer processes using our products

Required Qualifications:
  • Bachelor's degree and/or minimum 4+ years experience in a customer-facing technical role
  • Ability to learn quickly and become an expert with our products and the supporting technology over time
  • Familiarity with common web protocols (HTTP, FTP)
  • Experience using and managing issue/case tracking systems (Zendesk, etc.), including the ability to implement and provide meaningful reporting metrics from these systems
  • Internet/online advertising industry experience is a plus

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