Support Engineer I

Job Summary

A company is looking for a Support Engineer I.

Key Responsibilities:

• Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries
• Work with customers' technical teams to troubleshoot and resolve issues and provide integration guidance
• Become a platform expert to make best-practice recommendations to customers and coach the team to help streamline customer processes using our products

Required Qualifications:

• Bachelor's degree and/or minimum 4+ years experience in a customer-facing technical role
• Ability to learn quickly and become an expert with our products and the supporting technology over time
• Familiarity with common web protocols (HTTP, FTP)
• Experience using and managing issue/case tracking systems (Zendesk, etc.), including the ability to implement and provide meaningful reporting metrics from these systems
• Internet/online advertising industry experience is a plus