Support Engineer I

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Apr 22, 2025

Job Category: Management

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Support Engineer I (eStar/V3/eSped Special Programs Solutions).

Key Responsibilities

Provide Tier 2 and above technical support for clients, resolving complex software issues
Act as a technical advisor, helping clients maximize the use of software solutions
Document issues and track case progress within the Zendesk tracking system

Required Qualifications

Bachelor's Degree and/or commensurate experience
4+ years of experience in a customer-facing role, preferably in technical support
Experience troubleshooting SaaS applications and using SQL or relational databases
Familiarity with Zendesk, Salesforce, and/or Netsuite
Experience with automatic job scheduling and workload automation

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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