Support Engineer I

Job Summary

Providing exceptional technical assistance, the full-time remote Support Engineer I will serve as the first point of contact for customers, troubleshooting and resolving software-related issues while guiding them through product use and best practices.

Key Responsibilities

• Serve as the primary point of contact for customers via various communication channels, delivering prompt and professional support
• Troubleshoot and resolve software installation, configuration, and usage issues while documenting all interactions and solutions
• Utilize AI-powered tools to enhance troubleshooting efficiency and contribute to knowledge management resources

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or 1+ years of relevant technical support experience
• Basic understanding of Windows and Linux operating systems, along with foundational networking knowledge
• General software lifecycle knowledge, including installation, configuration, and upgrades
• Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH
• Strong customer service orientation with a passion for helping customers succeed