Support Engineer II

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 24, 2025

Job Category: Education

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Support Engineer II (eStar/V3/eSped Special Programs Solutions).

Key Responsibilities

Provide Tier 2 technical support and resolve complex client issues
Act as a technical advisor, helping clients effectively utilize software solutions
Document issues and track case progress within the Zendesk tracking system

Required Qualifications

Bachelor's Degree and/or equivalent experience
4+ years in a customer-facing role, preferably in technical support
Experience with troubleshooting SaaS applications
Familiarity with SQL and relational databases
Experience using Zendesk, Salesforce, and/or Netsuite

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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