Support Engineer II

Job Summary

A company is looking for a Support Engineer II (Tier II).

Key Responsibilities

• Research, diagnose, and resolve software-related issues
• Handle escalated tickets from Tier I and ensure timely resolution
• Create alternative solutions when standard procedures do not apply

Required Qualifications

• Proven experience as a Technical Support Specialist, Support Engineer, or similar role
• BSc in Information Technology or a related field (or equivalent diploma)
• Experience with help desk ticketing systems and remote support tools
• Familiarity with LMS platforms or the SaaS industry is a plus
• Ability to multitask and stay organized under pressure