Support Engineer II

Job Summary

A company is looking for a Support Engineer II to join their Support team in a remote, client-facing role.

Key Responsibilities:

• Manage ticketing queue for timely responses to customer inquiries
• Collaborate with clients' technical teams to troubleshoot issues and provide integration guidance
• Work with Product Managers to communicate bugs and feature requests, acting as a liaison between clients and the Product team

Required Qualifications:

• Experience in a client-facing technical role with a Bachelor's degree or 4+ years of relevant experience
• Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
• Familiarity with common web protocols (HTTP, FTP)
• Experience using issue/case tracking systems, such as Zendesk
• Authorization to work in the U.S