Support Engineer II

Job Summary

A company is looking for a Support Engineer, Tier II.

Key Responsibilities:

• Manage ticketing queue to ensure timely and accurate responses to customer inquiries
• Collaborate with clients' technical teams to troubleshoot issues and provide integration guidance
• Work with Product Managers to communicate bugs, feature requests, and product improvements

Required Qualifications:

• Bachelor's degree and/or minimum 4+ years experience in a client-facing technical role
• Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
• Familiarity with common web protocols (HTTP, FTP)
• Experience using and managing issue/case tracking systems (e.g., Zendesk)
• Experience in a start-up environment is a plus