Support Engineer II

Job Summary

A company is looking for a Support Engineer II to assist with technical customer support and infrastructure debugging.

Key Responsibilities

• Address customer support requests and troubleshoot technical issues
• Collaborate with the developer team to translate customer challenges into actionable items
• Engage in daily meetings to discuss customer issues and task progress

Required Qualifications

• Advanced scripting skills in Python, GoLang, Ruby, or Bash
• Knowledge of internet core protocols such as DNS, TCP/SSL, and HTTP
• Experience with Ethereum JSON RPC specification
• Proficiency in maintaining infrastructure as code using Terraform and optionally Ansible, Salt, Puppet, or Chef
• Expertise in managing Linux hosts and proactive monitoring systems