Support Engineer IT End User
Job Summary
To support a growing organization, the full-time remote Support Engineer, IT End User will manage the MSP support queue, resolve complex technical issues related to Windows/macOS and Microsoft 365 applications, and oversee device lifecycle management and security protocols.
Key responsibilities
- Oversee the MSP Tech Impact support queue for efficient ticket resolution and seamless IT service delivery
- Handle escalations for advanced incident resolution across various platforms and applications
- Administer end-to-end device management and contribute to security and access protocols
Required qualifications
- 4-6+ years of experience in system operations and infrastructure support
- Proficient in Microsoft 365 administration, including Exchange Online and Teams
- Experience with Intune for device management and compliance
- Strong knowledge of security and networking concepts, including Microsoft Defender and Cisco Umbrella
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Complete Job Description
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