Support Engineer, Tier 3

Job Summary

A company is looking for a Support Engineer, Tier 3.

Key Responsibilities

• Independently resolve critical and complex customer issues, serving as an escalation point for advanced technical problems
• Act as a subject matter expert for assigned products, providing guidance on PKI and cryptographic concepts
• Mentor support engineers and contribute to knowledge sharing and technical documentation

Required Qualifications

• 3+ years of advanced technical support experience in PKI or related security technologies
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, and Active Directory
• Strong expertise in PKI, ADCS, and certificate lifecycle management
• Experience with SQL database analysis and cloud platforms such as AWS and/or Azure
• Expertise in containerization and orchestration technologies like Docker and Kubernetes