Support Engineering Manager

Job Summary

A company is looking for a Manager - Support Engineering.

Key Responsibilities

• Manage, mentor, and coach a team of Advanced Support Engineers, conducting performance reviews and providing feedback
• Provide strategic oversight during major incidents and act as a senior escalation point for complex customer issues
• Develop and refine training, processes, and best practices to improve team efficiency in handling high-impact situations

Required Qualifications

• Proven leadership experience with a minimum of 7 years in a relevant field and a University Degree or equivalent experience
• Extensive experience in incident management and crisis response principles
• Comprehensive understanding of the product portfolio to guide the team effectively
• Ability to think strategically about customer risk and process improvement