Support Engineering Manager

Job Summary

To support a growing global team, the full-time Support Engineering Manager will oversee APAC support engineers, ensuring seamless collaboration across time zones while enhancing technical capabilities and fostering a customer-centric approach in a remote work environment.

Key responsibilities:

• Represent APAC for the global support team, leading during APAC hours and maintaining shared standards
• Engage directly with support tickets to stay informed and provide hands-on management
• Collaborate with EMEA and AMER counterparts to ensure cohesive team operations and effective escalations

Required qualifications:

• Strong technical foundation in Postgres/SQL, Linux, or backend engineering
• Experience managing a technical team, with a focus on effective feedback and hiring practices
• Operational instincts with a comfort in using metrics to inform decisions
• Proficient writing skills in English for clear communication under pressure
• Customer-focused mindset with a genuine interest in user needs and experiences