Support Engineering Manager
Job Summary
Leading a team of Technical Solutions Engineers, the full-time Support Engineering Manager will triage, diagnose, and resolve production issues across the Bestow Platform while operationalizing support processes and enhancing automation in a remote environment.
Key responsibilities
- Own the engineering support queue, including intake, triage, prioritization, escalation, resolution, and closure quality
- Command incidents as the senior technical responder, driving mitigation and durable fixes
- Automate repeatable tasks and develop self-service tooling to reduce manual intervention and improve efficiency
Required qualifications
- 5+ years in the software industry with at least 3 years managing engineers while maintaining coding skills
- Professional experience with Go, Python, or TypeScript, and familiarity with scalable architectures and API tooling
- Experience in formal incident management and observability practices
- Proven ability to communicate effectively with both technical and non-technical stakeholders
- Experience supporting enterprise customers under contractual SLAs, preferably in regulated industries such as insurance, fintech, or healthcare
Complete Job Description
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