Support Escalation Manager

Job Summary

A company is looking for a Support Escalation Manager.

Key Responsibilities

• Owns escalated issues and manages account-aligned customer incidents to facilitate resolution
• Communicates with customers and internal stakeholders to keep them informed on issue status and resolution
• Identifies and documents feedback to improve systematic issues and internal processes

Required Qualifications

• Master's Degree in technology, business, or related field AND 1+ year(s) of relevant experience OR Bachelor's Degree AND 2+ years OR 5+ years of relevant experience
• Must meet security clearance requirements, including U.S. citizenship verification
• Must pass a background check upon hire and every two years thereafter