Support Escalations Specialist

Job Summary

A company is looking for a Support Escalations Specialist for a 6-month contract.

Key Responsibilities:

• Resolve escalated customer support tickets from parents and teachers, primarily via email
• Investigate ambiguous situations and make sound decisions under time pressure
• Handle occasional Trust & Safety escalations, including sensitive content

Required Qualifications:

• Experience in K-12 education is preferred
• Prior experience with escalated support tickets is a plus
• Familiarity with Trust & Safety or content moderation work is beneficial
• Ability to work independently in a remote, fast-paced environment
• Strong judgment under ambiguity