Support Experience Coordinator

Job Summary

A company is looking for a Support Experience Coordinator (REMOTE).

Key Responsibilities

• Digitally engage with customers to address inquiries and provide assistance
• Oversee customer cases to ensure timely resolution and maintain satisfaction
• Collaborate with teams to identify process improvements and enhance support experience

Required Qualifications

• Bachelor's degree in business, customer service, or a related field (or equivalent work experience)
• 2+ years of customer service or technical support experience
• 2+ years in a customer/multi-persona facing role
• Ability to work independently and collaboratively in a team environment
• A customer-centric mindset with a focus on improving the customer experience