Support Navigator

Job Summary

A company is looking for a Support Navigator to provide essential resources and support for military members and their families.

Key Responsibilities

• Provide comprehensive follow-up support to participants via phone, chat, and email
• Coordinate non-medical counseling appointments and facilitate service delivery
• Respond to participant inquiries in a 24/7 Call Center environment, ensuring high customer satisfaction

Required Qualifications

• High school diploma or equivalent required
• Strong customer service skills and knowledge of call center operations
• Understanding of military lifestyle and culture
• Proficiency in Microsoft Office applications and electronic documentation systems
• U.S. citizenship and fluency in English required