Support Navigator

Job Summary

To support the Military OneSource mission, the full-time remote Support Navigator will provide essential resources and follow-up assistance to military members and their families, ensuring timely access to non-medical counseling services and exceptional customer support.

Key responsibilities

• Provide comprehensive follow-up support to participants via phone, chat, and email to ensure timely access to resources and services
• Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care
• Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery

Required qualifications

• High school diploma or equivalent required
• Demonstrated strong customer service skills and knowledge of call center operations
• Understanding of military lifestyle and culture
• Proficiency in Microsoft Office applications and electronic documentation systems
• Ability to multitask effectively in a fast-paced environment