Support Navigator Supervisor

Job Summary

A company is looking for a Support Navigator Supervisor to manage a team providing resources and support for military members and their families.

Key Responsibilities

• Lead and manage a team of Support Navigators for outbound contact services
• Monitor service quality and compliance with established standards and procedures
• Facilitate access to resources and services through client referrals and connections

Required Qualifications

• Master's degree in a social science field (Psychology, Social Work, Sociology, etc.)
• Minimum 3 years of call center customer service experience with 2+ years in a supervisory role
• Proficiency in Microsoft Office tools and electronic documentation systems
• U.S. citizenship and fluency in English
• Ability to pass background checks and have a suitable remote work environment