Support Navigator Supervisor

Job Summary

A company is looking for a Support Navigator Supervisor to lead a team providing support services for military members and their families.

Key Responsibilities

• Lead, direct, and manage a team of Care Coordinators
• Plan, coordinate, and oversee care coordination operations for effective engagement
• Monitor activities to ensure adherence to program requirements and quality standards

Required Qualifications

• Bachelor's degree in a social science field or related discipline
• Minimum of three years of call center customer service experience, including two years in team supervision
• Demonstrated knowledge of call center operations
• Proficiency in Microsoft Office applications and electronic documentation systems
• U.S. citizenship and fluency in English required