Support Operations Administrator
Job Summary
Providing technical support for end-user computing platforms, the full-time Support Operations Administrator will deliver Level 1 and Level 2 break/fix support for hardware and software, manage service requests, and document incidents remotely and onsite.
Key Responsibilities
- Deliver remote and deskside support for desktops, laptops, and mobile devices, including device configuration and technical refresh
- Document and classify incidents in ticketing systems while managing and maintaining service level agreements (SLA) for Field Service tickets
- Assess hardware and software malfunctions using diagnostic tools and provide solutions for operating system and connectivity issues
Required Qualifications
- Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone)
- Basic understanding of Microsoft SCCM
- Experience with troubleshooting Windows and Office365
- Certification in Computers is preferred
- Ability to communicate technical concepts effectively to both technical and non-technical users
Complete Job Description
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